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DAQmx error 200361, on board device memory overflow problem

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I'm not sure if this is the proper place to post this question but it seems to be.  I also notice that several people have had similar issues; however, in my case I'm not sure that I can change any settings inside the software.


Specifics:

 

I have a machine that performs tensile tests on materials.  The machine uses a force sensor and extensometer which both communicate with a signal conditioner and that is compiled inside software that our company made based on some NI software.  We use our software and NI DAQmx (the current version that we link on our website is NI-DAQmx Run-Time Engine (core) v9.0.2.

 

The PC in the test machine had a mother board failure and we purchased a new PC to replace it.  We had been using Windows XP but I upgraded to Windows 7 for the new PC.  After installing our software and the NI-DAQmx (both the version we link on our website and the latest version 9.7) I've been receiving the "On board device memory overflow" error 200361 AND another error about the transfer being aborted by the client (error 50405).  I've installed both our software and the drivers in the Program Files X 86 folder and in the C drive and while the behavior sometimes changes in when it occurs it always occurs.  We have also been able to run up to 5 or 6 tests in a row with no errors but we always wind up getting an error.  Sometimes error 50405 occurs as soon as our software is opened.

 

The problem with our software is that it is meant to be interfaced in a very simple and rigid way.  The tests are always the same and minimal user input is requred.  This being the case, there is no way for the user (me in this case) to adjust any sampling rate settings.

 

From my reading it appears that this could be an issue with Windows 7.  I hope to wipe the OS off the computer and reinstall a Windows XP OS to see if it helps but I am looking for any help on any work arounds or clarification on what can be done to fix the issue on Windows 7, if such a thing exists without being able to adjust the software.

 

Thanks.


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